Return Policy
If you are not satisfied with our products please return within 30 days of your purchase date. Shipping costs are non refundable.
How do I return my order?
- Visit our homepage at: www.juanvaldezcoffee.com.
- Please click on the Return Order Form
- Fill out all pertinent information
- Include your reason for return
- Indicate your choice of a replacement or a refund
- Review the return order form for completeness
- Print the return order form and safely mail with your items to be returned to: Juan Valdez Café Returns Department, 140 East 57th Street, 2nd floor, New York, NY 10022 (Customers are responsible for return shipping costs)
